Reminders

Support

Choose the support package that's right for you

Silver

SUPPORT

Includes everything in Bronze, plus:

  • 1 business day response time (Mon-Fri 8am-8pm EST)
  • Unlimited incidents
  • Email incident reporting
  • 2 named support contacts
  • Support for third-party authentication
  • Access to Igloo Preview Program
  • Support ticket tracking

MOST POPULAR

Gold

SUPPORT

Includes everything in Silver, plus:

  • 4 hours response time (Mon-Fri 8am-8pm EST)
  • After-hours on-call support for P1 and P2 issues
  • Phone incident reporting
  • 4 named support contacts
  • Developer Support and Resources
  • Access to Igloo API Key and Beta Program
  • Dedicated portal for collaborating with support and customer success

Platinum

SUPPORT

Includes everything in Gold, plus:

  • 1 hour response time(24x7, 365 days/year)
  • Designated Technical Account Manager (TAM)
  • 8 named support contacts
  • 1 group support contact (up to 10 admins)
  • Monthly review with your TAM

Bronze

SUPPORT

Includes:

  • Web portal incident reporting
  • 5 incidents per month
  • 5 business day response time
  • 1 Named Support Contact
  • Online support community

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