Reminders

Support

Choose the support package that's right for you

Silver

SUPPORT

Includes everything in Bronze, plus:

  • 1 business day response time (Mon-Fri 8am-8pm EST)
  • Unlimited incidents
  • Email incident reporting
  • 2 named support contacts
  • Support for third-party authentication
  • Access to Igloo Preview Program
  • Support ticket tracking

MOST POPULAR

Gold

SUPPORT

Includes everything in Silver, plus:

  • 4 hours response time (Mon-Fri 8am-8pm EST)
  • After-hours on-call support for P1 and P2 issues
  • Phone incident reporting
  • 4 named support contacts
  • Developer Support and Resources
  • Access to Igloo Beta Program
  • Dedicated customer room with Igloo support and customer success

Platinum

SUPPORT

Includes everything in Gold, plus:

  • 1 hour response time(24x7, 365 days/year)
  • Designated Technical Account Manager (TAM)
  • 8 named support contacts
  • 1 group support contact (up to 10 admins)
  • Monthly review with your TAM

Bronze

SUPPORT

Includes:

  • Web portal incident reporting
  • 5 incidents per month
  • 5 business day response time
  • 1 Named Support Contact
  • Online support community

Developer

SUPPORT PACKAGE

With a Developer Support package, you’ll get access to Igloo Developer Experts who will support you throughout the process of building, deploying, and maintaining your custom-built applications, integrations, themes and workflow automations, as well as the use of Igloo API’s and tooling. It is included in Gold and Platinum support packages, and available for purchase separately.

Includes:

  • 1 business day response time (8am-8pm EST)
  • Email and web portal incident reporting
  • 2 named support contacts
  • Access to Igloo Preview Program
  • Support ticket tracking
  • Access to online community and resources
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