Keeping customers happy is crucial to success in retail. But the employee experience is just as important. To deliver superior service, employees must be engaged, informed, and connected to each other – and the company.
Make sure you always leaving a lasting impression by empowering your front-line with mobile-friendly digital workplace solutions that deliver noticeable results.
Keep staff connected: Igloo’s mobile app gives employees on-the-spot access to the communication and collaboration tools they need — which is vital in an environment where access to computers is limited.
Address turnover: Churn rates are high in retail. But with Igloo’s community-building tools, you can align people around a common vision from day one, reduce the time to onboard, and keep the workers who set you apart.
Build bridges from one store to the next: Now, employees in dispersed store locations can connect with each other — and with the company — through Igloo’s easy-to-use communication tools and channels.
Share best practices and lessons learned: With a central knowledge base, everyone wins. Streamline everything: from the latest customer service tips and tricks to everyday tasks like booking time off or completing an expense claim.
Solutions include: Onboarding Center, Social Center, Employee Handbook, Governance Center, Company Directory, and Newsroom
Centralize and sequence important content for new employees, making it easier for them to quickly build knowledge and relationships within days. Well-structured onboarding is proven to boost productivity and engagement.
Read more about the Onboarding Center
A Social Center is your organization’s virtual water cooler for social interaction and relationship building. Create a sense of closeness and belonging so no matter where employees sit, they’ll always be part of the action.
Read more about the Social Center
The digital Employee Handbook is your new home for workplace policies. Make it easy for employees to access guidelines for travel, working from home, corporate security, dress code, and more. All policies are searchable, trackable, and organized into chapters for a guided user experience.
Read more about the Employee Handbook
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The Governance Center is a dedicated area for employees to access business-critical information. Publish, manage and disseminate policies, procedures, and documentation to ensure everyone knows how they can help mitigate risk and meet compliance requirements.
Read more about the Governance Center
The Company Directory is a central place for employees to find experts and navigate the company structure. Plus, with robust publishing tools and workflows, leadership and HR can co-author ongoing organizational updates and people-related announcements.
Read more about the Company Directory
A company Newsroom is a central area for communicators to curate relevant news and announcements. Employees can stay up to date on the latest company updates, social media activity, industry news, and more.
Read more about the Newsroom
Igloo is a powerful and flexible digital workplace platform that scales on demand to meet your evolving needs.
Explore the Igloo Platform
Create an interactive culture by giving employees an outlet to share ideas, ask questions, and have discussions.
Connect employees with their coworkers — near and far — by creating a virtual water cooler for swapping stories and small talk.
Store, update, and share policies and best practices across multiple authors and topics.
Upload, preview, and collaborate on all types of documents, it's efficient and attachment-free.
Employees want to know what’s happening, and when. Make sure no one misses out on key dates, milestones, or events.
Give teams, departments, and clubs an area to collaborate with each other and promote their latest projects.
Give individuals or member groups permission to read, write, and/or edit a page, space, channel or piece of content.
Enable read tracking so users can acknowledge that they've read and understood a piece of content.
Discover more Igloo features