In the hospitality business, to attract customers – and keep them coming back – you need to deliver a superior service experience. It starts with finding good staff, but you can’t stop there. You need to make sure they stick around. To do that, and to ensure your customer service stands out, employees must be engaged, informed, and connected to each other – and the company. That’s where Igloo comes in.
Onboarding Center Employee Handbook Newsroom
Recognition Center Leadership Center Brand Knowledge Base
Make sure your people understand your brand – and that they’re trained to deliver on it from the get go. Igloo’s community-building tools unite people around a common vision so everyone’s on the same page.
Igloo’s mobile-first platform provides staff with the flexibility to connect when and how they choose. A must in a shift work environment, where schedules are changing and employees are often without computers.
Give people a voice and they’ll use it to steer your organization to a better place. One that delivers better service. Igloo helps you create a two-way conversation that boosts loyalty and reduces turnover.
Get new hires up to speed – fast. With onboarding tools like a welcome area, a training hub, and FAQs, they can hit the ground running.
Employees don’t have to guess when they’ve got a go-to resource that includes all the information they need to know about their workplace.
Keep staff in the loop with blogs and targeted news channels – announce promotions, offers, team updates, and more.
A staff member going the extra mile can mean the difference between a one-time customer and a loyal one. Recognize and reward your people.
Put a face on the leadership team and give employees a say. It’s an easy way to build loyalty, gather feedback, and engage your people.
What sets you apart? Build brand awareness and get everyone on board, with brand assets and updates in one easy-to-navigate place.
Microblogs Give status updates, share links, and more. It’s a quick way to connect with colleagues.
Forums Discuss company news, share ideas, and have your say.
Wikis Document, update, and share policies and best practices by authors and topics.
Calendars Use shared calendars to keep everyone up to date on promotions and other events.
Spaces Set up areas for collaborating across teams, projects, venues, or committees.
People Directory Connect with colleagues and learn who’s who across the organization.