To attract and retain customers, you need to deliver superior service experiences. And that means finding and keeping great staff. Make your customer service stand out with digital workplace solutions that engage, inform, and connect your front-line workers.
Share your brand and vision: Make sure your people understand your brand – and that they’re trained to deliver on it from the get go. Igloo’s community-building tools unite people around a common vision so everyone’s on the same page.
Connect desk-less employees: Igloo’s mobile-friendly platform provides staff with the flexibility to connect when and how they choose. A must in a shift work environment, where schedules are changing and employees are often without computers.
Give your people a voice: They’ll use it to steer your organization to a better place. One that delivers better service. Igloo helps you create a two-way conversation that boosts loyalty and reduces turnover.
Share best practices and lessons learned: With a central knowledge base, everyone wins. Streamline everything: from how to ensure the next glowing review to everyday tasks like booking leave or completing an expense claim.
Solutions include: Onboarding Center, Employee Handbook, Newsroom, Recognition Center, Customer Knowledge Base, Leadership Center, RFP Center, and Vendor Knowledge Base
Centralize and sequence important content for new employees, making it easier for them to quickly build knowledge and relationships within days. Well-structured onboarding is proven to boost productivity and engagement.
Read more about the Onboarding Center
The digital Employee Handbook is your new home for workplace policies. Make it easy for employees to access guidelines for travel, working from home, corporate security, dress code, and more. All policies are searchable, trackable, and organized into chapters for a guided user experience.
Read more about the Employee Handbook
A company Newsroom is a central area for communicators to curate relevant news and announcements. Employees can stay up to date on the latest company updates, social media activity, industry news, and more.
Read more about the Newsroom
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The online Recognition Center showcases the secret ingredient to your organization’s success: your people. Create a high-performance culture by communicating your employer brand values and celebrating individual achievements across the organization.
Read more about the Recognition Center
The Customer Knowledge Base is your go-to location for customer stories and insights. Customer-facing teams can access approved content and assets, reference details, and data. Plus, a steady stream of news keeps everyone up to date on the latest customer wins.
Read more about the Customer Knowledge Base
A central location for leadership updates gives employees on-demand visibility into company vision and strategy – straight from the top. Create a leadership blog, invite employee input, and highlight social media activity and external appearances.
Read more about the Leadership Center
An RFP center empowers your sales team to effectively coordinate, manage, and respond to RFPs — simple or complex. Reduce response time and efficiency by following an approved process and keeping answers in one place.
Read more about the RFP Center
A Vendor Knowledge Base is your one-stop-shop for information about your vendors and procurement processes. Make it easy for employees to submit purchase requests, find approved vendors, and access procurement resources.
Read more about the Vendor Knowledge Base
Igloo is a powerful and flexible digital workplace platform that scales on demand to meet your evolving needs.
Explore the Igloo Platform
Connect employees with their coworkers — near and far — by creating a virtual water cooler for swapping stories and small talk.
Create an interactive culture by giving employees an outlet to share ideas, ask questions, and have discussions.
Store, update, and share policies and best practices across multiple authors and topics.
Employees want to know what’s happening, and when. Make sure no one misses out on key dates, milestones, or events.
Give teams, departments, and clubs an area to collaborate with each other and promote their latest projects.
Find subject matter experts within your organization and unite people with similar interests.
Employees can stay up to date with real-time email notifications about new posts or content.
Enable read tracking so users can acknowledge that they've read and understood a piece of content.
Discover more Igloo features