1. When a new version of OS X comes out, assume your enterprise software will work
Igloo is a cloud-based SaaS intranet platform. It's securely delivered in the web browser and we support the latest versions of most modern browsers. Upgrading OS X? No problem.
We're constantly testing our platform in the latest browser builds, with official support for the two most recent versions of Safari, Chrome, FireFox, and Internet Explorer. This includes Safari on iOS and Chrome on Android devices (Igloo is fully responsive).
And just for John: Flash is optional and there are zero Java apps required.
2. You will be able to get the software you need
Igloo is designed to balance the needs of IT controlling everything, and people needing to get work done, quickly, in a way that makes sense for them. You have the corporate area set up by IT, HR and/or Marketing. But each team (or project) has its own space, users can set it up however they want: whether that's multiple blogs, calendars, folders, forums, microblogs and wikis. Or they can just use wikis. The choice is theirs.
Teams can design the layout of their space easily, editing pages with simple drag-and-drop widgets. No need for IT approvals, tickets, or pre-configured downloads.
3. What works in the rest of the world, actually works in your Igloo
Igloo is built to power the business world, but we learned from what works in the consumer world. Everything acts the way you expect it to, and it really lowers the learning curve for non-technical staff. Want to share some news? Write a blog post. Want to share a document? Drag it into your browser. Want to reply to a comment notification? Simply reply to the notification email.
Everything is social, so you can comment on documents, rate blog posts, mark forums as resolved (and the post(s) marked as the answer pops to the top of the page).
And yes, resetting your password happens instantly (unless you're using enterprise authentication like LDAP or SAML instead of an Igloo ID).
4. Sometimes, despite all the terrible things that are terrible about enterprise software, it's at least partially your fault (but we'll you help fix it)
Humans make mistakes, things go wrong, and sometimes you miss reading tiny labels warning of service contracts. You shouldn't be punished for that.
That's why we offer exceptional customer service, a free Customer Care community, helpful blog posts, and a Services team that's here to help you design, build, and maintain your intranet.