First-of-its-kind AI intranet search launched by Igloo Software
Igloo Software, longtime innovator of modern intranet solutions, today announces the release of their new Intelligent Search capabilities.

Kitchener-Waterloo, ON – January 14, 2025 – Igloo Software, longtime innovator of modern intranet solutions, today announces the release of their new Intelligent Search capabilities. This artificial-intelligence-powered search is the first that uses generative large language models (LLMs) with differentiated retrieval-augmented generation (RAG) to get instant, accurate answers from across multiple business systems in a single, central intranet search.
Intelligent Search leverages industry-leading AI search technology to offer rapid, context-driven answers based on the full wealth of organizational knowledge. Drawing from resources, including images and diagrams, Intelligent Search accesses all integrated business apps like SharePoint, Google Drive, Box, Igloo, and more to provide generative responses with 95 percent accuracy & contextual performance—a 300+ percent increase over conventional search technology.
“Our aim is to make the workday more engaging and productive by eliminating all the sources of strain and inefficiency that waste time and contribute to employee burnout,” says Chris Keefe, Igloo’s chief product officer. “Intelligent Search is one of the most powerful ways to achieve that goal, and we’re excited about the impact it’s going to have for our customers.”
By generating instant, accurate answers to questions from all types of employees, Igloo says that Intelligent Search greatly reduces the 54 percent of the workday a typical employee wastes locating, validating, and formatting information.
This allows employees at desks and on the frontlines to remain focused on high-value tasks while reducing errors that arise from leveraging bad or incomplete information. Workers can gain further confidence and context by previewing source materials upon which the AI summaries are based.
In addition to accuracy, security is also a key consideration for Igloo. Corporate data is never leveraged or shared externally, and user-level access permissions are preserved. This ensures that the smart summaries will never contain information not intended for access by specific groups or users.
Furthermore, organizations have the option to use their preferred LLM in the backend of Intelligent Search, allowing for further customization and security. Regardless of the specific AI model, user feedback improves the quality of answers over time, as does a focus on contextual interpretation of an organization’s unique set of corporate knowledge and resources.
From complex answers that drive project effectiveness in the office to quick questions that keep frontline workers on track, Intelligent Search fuels a more efficient, better-informed workforce that is fully enabled with the information needed to drive your businesses forward.
About Igloo Software
Igloo Software is the only digital workplace platform that enables a truly connected, collaborative, and engaged frontline and desked workforce. Igloo creates multi-channel, personalized digital experiences and unifies everything that matters: People, information, and processes across all teams. Consistently recognized as a leader by customers like Restoration Hardware, Leidos, and Marcus Hotels and renowned for an unwavering commitment to customer success, Igloo makes life better at work for millions of users. Learn more at igloosoftware.com.