We work hard to make sure you’ve got the support you need. Depending on your support package, these are some of the Igloo intranet experts who will work so closely with your company, you’ll feel like they’re part of the team.
Award winning support to guide your intranet success
Support is more than an add-on; it's a core Igloo value. A great intranet needs to be purpose-built with attention to the needs of its users. Igloo's support is where that begins.
Support for the complete intranet lifecycle
Your intranet is something greater than just technology—it's an investment in the foundation of your company's long-term success. We take that success as seriously as you do, providing support experts who work to understand your goals and challenges so they can deliver the right solutions to improve performance across the organization.
Your full-service support team
In-house experts
Our support and development teams work closely together, creating a strong flow of knowledge and solutions that makes our support professionals into experts who always know the best way to approach your goals.
Designated technical account managers (TAMs)
Igloo TAMs proactively monitor open tickets, lead bi-weekly reviews, and manage escalations. They’ll also act as a technical liaison to gather your feedback and champion your needs and goals internally at Igloo.
Developer support
We provide this type of support for customers who choose to build, deploy, and maintain their own custom applications, integrations, themes, and workflow automations. This is just one way that your Igloo intranet can be adapted to virtually any business need, even if it’s unique to your organization.
“It really seems like Igloo views their product as more than just a piece of software. We value the relationship because Igloo values our success.”
See how KEEN leverages Igloo’s support to instill their brand values into a global workforce.
Focus your vision with analytics
Igloo analytics aren’t just a great tool for improving your content campaigns and tracking policy acknowledgements. It’s also a powerful way for our support experts to understand trends in your digital workplace so that they can provide more detailed, effective solutions. Cohesive organizational performance and efficiency starts with teh righ tdata, and the right people to interpret it.
