Support
We're here to help.
No matter how technical or non-technical you may be, we are always here to help. Choose the recommended support package for your plan or upgrade for enhanced support.
Bronze
From $50 / month
Silver
From $150 / month
Gold
From $250 / month
Support costs are based on your annual contract value.
A support package designed for you
Bronze
Silver
Gold
Email support
50
/ year
You can buy more.
200
/ year
You can buy more.
Unlimited
Response time
48
hours
Max response time.
24
hours
Max response time.
8
hours
Max response time.
Phone support
Not available
25
calls per year
100
calls per year
Support hours
Support available Monday to Friday excluding Canadian statutory holidays. All times Eastern.
9:00 AM
to
5:00 PM
9:00 AM
to
5:00 PM
9:00 AM
to
7:00 PM
Support language
English
English
Multilingual
Support contacts
2
2
4
Access to beta site
Not available
Access to preview site
Not available
Not available
Private collaboration space
Not available
Not available
Developer license and API access
Not available
Optional
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