About us

Our roots

Igloo helps improve communications for up-and-coming startups and globally recognized companies alike. To fully appreciate Igloo’s roots, you need a crash course in the place we call home: Kitchener-Waterloo.

Home to two universities, a college, thriving startups, and internationally recognized think-tanks, KW is the technology hub of the north. We’ve been thinking big from the very beginning. In fact, the idea for Igloo Software came out of our CEO Dan Latendre’s stint as Chief Information Officer at the Centre for International Governance Innovation (CIGI).

Dan launched Igloo Software as a company in 2008 and we’ve come a long way since. In 2015, we continued our seven-year streak in the Gartner Magic Quadrant, and landed on KMWorld’s list of 100 Companies That Matter in Knowledge Management. Not too shabby.

Feeling growing pains?

We get it.

Igloo was named to Deloitte’s 2015 Fast 50 and Fast 500 – recognized as one of the fastest growing public and private technology companies in Canada, and North America respectively.

Igloo is a SaaS company. We don’t just provide the technology, we offer solutions and support to solve your unique business challenges. And, what we learn inspires every next step we take with our product and our customers.


North America’s Fast 500 and
Canada’s Fast 50

KM World

100 Companies that Matter in
Knowledge Management

SME 2016

Canada’s Top Small &
Medium Employers


7 years in a row in the
Gartner Magic Quadrant


Ranked #1 for customer experience in the MarketScape for enterprise social

Frost & Sullivan

Best Practices Award for product leadership in enterprise social

Meet the leadership team

Dan Latendre

Founder & CEO

Our resident movie buff, he has a soft spot for the 1988 Bette Midler classic, Beaches. If that isn’t enough to convince you of his high-level management skills, he also has played key roles in the success of Canadian tech pioneers such as MKS, Delrina, and OpenText. While there, he launched products like the first wireless internet access package, first commercial search engine for the web, and the first web-based intranet application. In 2004, he became the CIO of the Centre for International Governance Innovation (CIGI). There, he developed a technology that would later become the basis of Igloo. When your first client is the United Nations, you better believe things are gonna be serious.

Mark Stevenson

VP, Finance

In his free time, Mark cycles long distances, does duathlons, and makes us question exactly how in shape we think we are. However, we’re really happy to have him around, as he manages the money for Igloo. He is a chartered accountant, and has worked in the Canadian and U.S. markets, both for large companies and early-stage technology start-ups. We’re kind of a mix of both of those right now, so he’s a perfect fit.

Ed Hartman

VP, Global Sales

Ed is based in the US and is the leader of our sales army. While Ed currently spends his days on sales strategy and coaching, he used to be a Field Artillery Officer in the US Army Reserves. Ed is a self-proclaimed “30-30-30” guy. He retired as a Lieutenant Colonel with 30 years of service. Like most sales professionals, Ed loves to travel and he’s been to more than 30 countries (some, but not all required a passport to enter). And… Ed is closing in on 30 years of Enterprise Sales and Sales Management experience with a few notable stints at Rockwell Automation, Tecnomatix, NICE Systems, and IBM.

Mike Hicks

VP, Marketing and Strategy

Mike is a total foodie and loves to build things. Whether he’s embarking on an exotic tasting adventure or thinking of his next great marketing campaign, his passion for new experiences never stops. That’s a quality that comes in pretty handy as the lead of Igloo’s Marketing organization. With over 18 years in the B2B marketing space, Mike brings a deep understanding of the buying process, a proven record of success through adversity, and a knack for making it easy for current and future customers to engage with us.

Aneil Singh

VP, IT & Hosting Operations

We’re gonna be honest, we hired Aneil off the fame he acquired for starring in a beer commercial in the 90s. Okay no, we hired him because he is the best IT guy we’ve ever met. He oversees all our data center operations, and considering our business model, that is quite the job. He’s been working in IT for about 20 years, even before the cloud was a thing. That means he knows it in and out, and he applies that knowledge every day in his role at Igloo.


Stephen Rahal

VP, Product Strategy

When he’s not shooting hoops and spitting some sick 90s raps, Stephen owns the go-to-market strategy here at Igloo. Known around the office as Igloo’s “human internet,” Stephen brings a wealth of knowledge (and a pile of open web tabs) to his role as VP of Product Strategy. His extensive experience in professional service and high-tech industries (from startups to global organizations), has been instrumental in growing the team here at Igloo.


Julie Forsythe

VP, Engineering

Solving problems makes Julie happy. That, and helping people reach their highest potential at work. With a background in programming and platform/application support, Julie knows that strong leadership in technology organizations is the key to creating an environment where people can be their best. That’s why she’s a great person to lead the ever-so-populous Product Development, Quality, and Release Engineering teams at Igloo. Julie’s an adrenaline junkie who loves rock climbing and riding motorcycles. She also enjoys a strong cup of coffee (or several). Maybe that’s why she’s always hyper organized, super dedicated, and highly awesome at work.

Kristen Ruttgaizer

Director, Human Resources

Kristen is our resident “People Person.” With more than 10 years’ experience as a strategic human resources professional, Kristen’s expertise spans from leading global organizational design to implementing HR programs and initiatives to help foster a positive employee culture. As a busy working mom, Kristen is ridiculously detail oriented and organized, which comes in handy in both work and life. Some say that with age comes wisdom, but Kristen says, “Not me!” Just recently, she jumped out of a plane at 12,000 feet, and she’s also taken up downhill skiing as a hobby. Take that, Kristen’s fear of heights.



So, you want to join the team?

Life is good at Igloo. Treats every pay day, flex hours, nerf gun fights on the regular, and hover boards to get from meeting to meeting. More importantly, Igloo employees are valued for their accomplishments and experience. Everyone has a voice and everyone’s role is important in our continued growth and success.

Contact us

North America +1 877 664 4566
United Kingdom +44 800 068 5934
Australia +61 180 024 7940

55 King Street West
Kitchener, Ontario
N2G 4W1 Canada
+1 519 489 4120