Request Center Solution Get quick answers and support with an organization-wide online request center.
With the all-in-one Request Center, employees no longer need to scour the people directory to find help. Instead, they can simply log a request – which notifies the appropriate team or person – and they’ll get the answers they need, quickly and efficiently.
Fast resolution by the right people
Centralize common requests
Create templates for common requests, such as business cards, IT equipment, or marketing resources.
Spaces
Give teams, departments, and clubs an area to collaborate with each other and promote their latest projects.
Links
Add a list of important internal and external links for easy access from any page.
Resolve requests quickly
Subject matter experts can subscribe at the channel level, so they’re notified when a request comes in.
Notifications
Employees can stay up to date with real-time email notifications about new posts or content.
Follow
Users can follow content or channels to receive an email notification when there’s something new.
Profiles
Every user has a personal profile where you can find their photo, contact details, skills, personal and business interests, and more.
Track progress
Sort requests by topic, date, and type, and see at a glance whether a request has been replied to or resolved.
Forums
Create an interactive culture by giving employees an outlet to share ideas, ask questions, and have discussions.
Collaboration solutions that help you get more work done
Project Room
Set up a dedicated area for project team members to have discussions, share files, schedule meetings, and assign tasks.
Company Directory
Make it easy for employees to connect with each other and find subject matter experts, and navigate the organization, with robust and searchable profiles.
IT Help Desk
Enable employees to find answers fast and reduce the load on IT with a support area that includes a knowledge base, discussion forums, and a newsfeed.
Team Room
Encourage team communication and collaboration with a central area for sharing information, managing files, and keeping track of deadlines.
Boardroom
Create a permission-based area where board members can interact with each other, store reports, access policies, and schedule meetings.
Management Center
Give the management team a secure area to share, learn, connect, and hear the latest updates from senior leadership.