Tracking tickets and managing tasks and workflows is easy with the IT Help Desk. It’s a place where you can offer self-service support, document FAQs, and integrate your existing tools and communication channels to offer superior service that drives business results.
Reduce service requests by posting answers to common questions in an intuitive knowledge base.
Store, update, and share policies and best practices across multiple authors and topics.
Quickly find anything in your digital workplace, from files to articles to subject matter experts.
Help employees find answers fast by posting FAQs and best practices in a public forum or newsfeed.
Create an interactive culture by giving employees an outlet to share ideas, ask questions, and have discussions.
Connect employees with their coworkers — near and far — by creating a virtual water cooler for swapping stories and small talk.
Manage workflows and track tickets by integrating with IT tools and systems, including Zendesk.
Add a list of important internal and external links for easy access from any page.
The HTML widget allows you to embed third-party widgets or add custom content or images to a page using the built-in WYSIWG editor.
Use a simple drag-and-drop widget to integrate third-party applications into your digital workplace.
Create a personal connection between IT staff and users by displaying names, photos, and contact information.
Every user has a personal profile where you can find their photo, contact details, skills, personal and business interests, and more.
Navigate the organizational structure and get quick access to subject matter experts.
Enable your sales, support, and marketing teams by putting all your customer-related information in one place, like win stories, logos, use cases, and references.
Mitigate risk and meet compliance requirements with a dedicated space where the governance team can collaborate, manage workflows, and post company policies and procedures.
Ensure brand alignment by providing a self-service, digital repository for creative assets such as brand guidelines, logos, fonts, photography, and more.
Distribute the latest marketing collateral and campaign information in an organized area that's easy to search and browse.
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