Igloo + Zendesk Integration
With Zendesk, support isn’t hidden in some hard to find page, or too-long-to-type URL. It’s front and center, right inside your modern intranet.
Imagine an IT help desk that lives right within your intranet
Now, you can easily submit and track your IT help desk requests in the same place, using the features and tools you already know how to use. Submit new requests, track existing requests, and look through older IT requests and resolutions to find the answers you need – without ever leaving. Plus, you’ll get email notifications any time there’s an update about your Zendesk ticket requests.
Can’t find what you’re looking for? Search your space for whatever you need.
Every Igloo has a searchable people directory so you can locate and learn about IT experts in your company in a few clicks.
Submit new support ticket requests while you work.
Create a wiki with easy access to important articles and information.
View all of your support tickets – past and present – at a glance.
Launch the native Zendesk app for more details right inside your Igloo.
Zendesk My Requests
View tickets and see the status, subject, and last modified date all at a glance, without leaving your Igloo intranet. You can even look at ticket descriptions, creation dates, requestors, comments, and any attachments on the tickets.
Zendesk Request Submission
Need to submit a new Zendesk ticket? No need to launch the Zendesk app – you can do it right from inside your Igloo intranet while you work. Provide a subject and description and add related attachments too.