Reminders

Support

Award-winning customer support

We've been recognized by industry analysts for success in customer experience

Bronze*

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Support hours

9am  5pm ET Monday to Friday

Response time

2 business days

  • 1 support account
  • Self-service knowledge base
  • Email support

Silver

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Support hours

9am  5pm ET Monday to Friday

Response time

1 business day

  • 2 support accounts
  • Self-service knowledge base
  • Email support
  • Phone support

Gold

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Support hours

9am  7pm ET Monday to Friday

Response time

4 hours

  • 4 support accounts
  • Self-service knowledge base
  • Email support
  • Phone support
  • Customer support space
  • Ticket tracking
  • API key
  • Beta & preview program

Platinum

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Support hours

9am  7pm ET Monday to Friday

Response time

1 hour

  • 8 support accounts
  • Self-service knowledge base
  • Email support
  • Phone support
  • Customer support space
  • Ticket tracking
  • API key
  • Beta & preview program
  • Igloo emergency hotline
  • Technical account manager

*available to companies of 50 people or less

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You want to know exactly how much this will cost you? Of course you do.

With Igloo, you're in good company

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