Like someone’s idea to let them (and everyone else) know you’re “picking up what they’re putting down.”
Brainstorming or problem solving
Propose ideas, discuss alternatives, attach mockups, and vote on ideas. When an idea’s approved, mark it as concluded and add a link to the next steps.
Search and sort
Forums are a great for managing requests. Find posts by status, like new or resolved, or ask your support team to search for all unresolved problems in the last three weeks.
Sensitive topics or anonymous audience? Assign moderators to preview posts before they go live.