Intranet Specialist

Intranet Specialist

As an experienced Intranet Specialist, reporting to the Director of Project Management, you will manage the entire intranet experience at Igloo, and other projects as assigned. This includes day-to-day operations and planning enhancements and updates as required.

You will be involved at every stage from concept to delivery, including site navigation, content, design, as well as user engagement and training. You will also help to define and uphold site standards company wide.

Your daily interactions with employees will breed great insights about how a modern intranet  can solve business challenges facing any organization. As a result, Igloo will be able to better serve and nurture our customers and make improvements to our product along the way.

Our Ideal Candidate

You know that in today’s digital workplace, people need to be connected to the right people, tools, and information to be productive and engaged at work. You see the value in bringing people together to collaborate, share knowledge and do great things. You lead by example and like to help others succeed. You enjoy interacting with members, finding faster ways to accomplish tasks, and looking for creative ways to capture and share information with a goal of maintaining high levels of engagement and adoption in your community.

Successful candidates must have strong communication, collaboration, analytical, and problem-solving skills. You are energetic, strategic, passionate about digital workplace trends, and most of all – you love working with people.

Apply by simply sending an email to [email protected]

Key responsibilities

  • Maintenance: daily intranet maintenance, including, upholding site standards, answering questions, and posting and organizing content
  • Collaboration: partnering with key stakeholders internally and externally on strategy and execution of our intranet
  • Content: write, edit, and publish regular communications, ensure content standards are upheld, and assist with leadership communications
  • Technical: Managing the site structure and navigation, while maximizing product functionality to improve communications, collaboration, knowledge management, and workflow companywide
  • Training: Cross-functional training/guidance. Work with internal teams on administering spaces, permissions, and establishing best practices for usage
  • Continuous Improvement: Working on product feedback and solutions, participating in beta program, providing regular feedback to product team, dogfooding, etc.
  • Project Management – Managing internal projects related to the intranet – including internal product releases, space refreshes, etc.
  • Reporting: Monitor site analytics and report on key performance indicators (KPIs)

Knowledge, skills and abilities

  • 2 to 5 years of experience managing and implementing intranets or collaboration software
  • Web technology HTML, CSS, JavaScript 
  • Post-secondary degree in Business, Computer Science, Engineering or related area.
  • Familiarity with agile practice and principles
  • Strong understanding of social software, online communities, and other web-based technologies
  • Project Management, proven ability to see through a project or implementation plan from initiation to close
  • Demonstrated ability to effectively work with cross functional teams, and ability to influence and collaborate with senior staff  
  • Outgoing, with exceptional technical, written, and verbal communication skills
  • Understanding of the business vision and mission  and organizational structures, as well as corporate culture and employee communications
  • Exceptional analytical, organizational, and leadership skills for managing multiple priorities, projects, and resources.
  • Sound judgment, conflict management, decision-making skills, and the ability to handle sensitive  and confidential situations with diplomacy
  • Tenacity, determination, positive attitude, and assertiveness
  • Highly experienced with Microsoft Office applications, including word-processing, spreadsheet, and presentation software 

Igloo welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Benefits of working at Igloo

Flexible work hours – you have a life outside of work, we get that!

Three weeks’ vacation to start.

Competitive compensation and benefits.

A parking pass paid by Igloo OR a cash incentive if one is not required.

Paid professional development as well as in-house training and mentorship opportunities.

A fun-filled and inclusive work environment – we work hard but never lose sight of having a good time.

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