Updated August 2018
Collection of your Personal Information
IGLOO may collect Personal Information, such as your e-mail address, name, home address or telephone number. IGLOO may also collect demographic information, such as your postal code, age, gender, preferences and interests. If you choose to sign up for certain sets of our services, we may collect additional Personal Information, including your credit card number and billing address, in order to create a billing account.
You can choose to create a public profile, containing information about yourself, such as your hobbies, expertise, associations and interests. Any information you choose to enter in your public profile will be visible to other users of the network you are a member of and when you interact with other users (for example through blogs, forums, and chat rooms), a link to your public profile will be displayed in the member directory. To edit your personal information, log into your IGLOO community, click on your name to access your account and click “Edit Profile”. This will take you to your profile details pages. Click on the links and add/edit your personal information. Once you have completed or updated your personal profile, click the “Privacy” link and select the information you want to share with Nobody, Contacts or Everybody (public).
Please keep in mind, when considering whether to provide Personal Information through a site powered by the IGLOO technology, that any information you provide may be collected and used by others (for example Google search engine). IGLOO may collect information about your visit to a specific site powered by the IGLOO technology, including the pages you view, the links you click and other actions taken within a site powered by the IGLOO technology. We also collect certain standard information that your browser sends to every web site you visit, such as your IP address, browser type and language, access times and referring web site addresses.
Certain IGLOO services may be co-branded and offered in conjunction with other entities . If you register for or use such services, both IGLOO and the other entity may receive information collected in conjunction with the co-branded services.
Use of your Personal Information
IGLOO uses your Personal Information to operate IGLOO and deliver our services. These services may include the display of customized content and advertising based upon the information IGLOO has collected. IGLOO may use your Personal Information to inform you of other products or services available through our IGLOO technology and may use your Personal Information to send you surveys regarding current services, new services that it is considering offering and events that IGLOO is hosting.
Disclosure/Transfer of Your Personal Information
IGLOO does not sell, rent or lease its user lists to third parties. If you have consented to us doing so, IGLOO may, from time to time, contact you on behalf of a third party about a particular offering or materials that we believe may be of interest to you. In those cases, your Personal Information is not transferred to the third party. We occasionally hire other companies (“Service Providers”) to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analyses of our services (collectively, the “Services”).
We will only permit Service Providers access to Personal Information to the extent that it is required to deliver the Services and will require them, through contractual means, to maintain the confidentiality of your information and respect your privacy. Specifically, we will require Service Providers to establish and maintain appropriate safeguards for Personal Information and prohibit them from using Personal Information we transfer to them, except for the purpose of providing the Services, and from disclosing such Personal Information.
IGLOO may access and/or disclose your Personal Information if required or permitted to do so by law. IGLOO may also access and/or disclose your Personal Information under the following circumstances:
(a) to comply with a legal requirement including but not limited to one imposed by a warrant, subpoena, court order or like instrument served on IGLOO;
(b) where IGLOO has reasonable grounds to believe that such access or disclosure is necessary to prevent or investigate any breach of an agreement or contravention of a law; or
(c) in urgent circumstances to protect the life, health or security of any person.
IGLOO may also disclose your Personal Information to its successor or any assignee of IGLOO.
IGLOO does not have a formal escrow policy, our product is web based or “Software-As-A-Service” (SAAS) and customers may request their data at any time including in the event of a merger or bankruptcy.
Control of your Personal Information
In certain instances, IGLOO offers its users an opportunity to limit the collection, use and sharing of their Personal Information. For example, you may choose not to receive marketing materials from IGLOO, on its own behalf or that of third parties, and may stop the delivery of future promotional e-mail and Newsletters. When providing Personal Information to IGLOO or responding to a communication from IGLOO, look for a button, box, a question asking whether or not you want to provide or share your Personal Information, or an unsubscribe option.
There is some information which IGLOO must collect to provide you with services and some communications that you will not be able to unsubscribe from, as they are considered a part of the service you have chosen. If you do not wish to provide such information of may not be able to access certain IGLOO services.
IGLOO respects your right to access, correct, request deletion of or restrictions of your Personal Information as required by applicable law.
To the extent required by applicable law,
- you have the right to know what Personal Information we maintain about you
- if we do have your Personal Information, we will provide you with a copy
- if your information is incorrect or incomplete, you have the right to ask us to update or correct such information
- you have the right to object to our processing of your Personal Information
- you may also ask us to delete or restrict your Personal Information
IGLOO will honour any right under applicable law that you might have to access, modify or erase your Personal Information. To request access and to find out whether any fees may apply, if permitted by applicable national laws, please contact our privacy officer as indicated below. Where you have a statutory right to request access or request the modification or erasure of your Personal Information, IGLOO can still withhold that access or decline to modify or erase your Personal Information where permitted or required in accordance with applicable national laws, but we will give our reasons if we have such a retention requirement.
IGLOO’s customers and their personnel (“Named Users”) may electronically submit data or information to the IGLOO services for hosting and processing purposes (“Customer Data”). IGLOO will not review, share, distribute, or reference any such Customer Data except as provided in the Master Terms of Service Agreement entered into between IGLOO and its customer or as may be required by law. If you are a Named User whose Personal Information has been collected in accordance with a Customer’s use of IGLOO’s services and you wish to exercise any rights you may have to access, correct, amend or delete such Customer Data, please inquire with our Customer directly. Because IGLOO personnel may have limited ability to access Customer Data, if you wish to make your request directly to IGLOO, please provide the name of IGLOO’s customer who submitted your data to IGLOO’s services. We will generally refer your request to that customer, and will support them as needed in responding to your request within a reasonable timeframe.
Security of your Personal Information
IGLOO is committed to protecting the security of your Personal Information. We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. For example, we store the Personal Information you provide on computer systems with limited access, which are located in controlled facilities. IGLOO’s services are hosted in Canada and the United States of America and your Personal Information will be stored in one of these countries. When we transmit highly confidential information (such as a credit card numbers) over the Internet, we protect it through the use of encryption technologies, such as the Secure Socket Layer (SSL) protocol.