The Manage Phase involves the ongoing execution of your plan to achieve your community's goals and objectives.  It is assumed that you have already completed the Planning, Design and Launch Phases; now it's time to ensure you have the necessary resources, management buy-in, budget, governance structure and programs in place to manage and sustain your site over the short and long term.

In this Phase, we will explore the following areas:

Governance

1. Governance
2. Executive Interest
3. Board and Advisory Committee
4. Community Management
5. Community Policy
6. Standard Operating Procedures
7. Moderation
8. Best Practices
9. Risk Management
10. Change Management

Staffing

1. Staffing
2. Human Resources
3. Technology
4. Marketing and Communications
5. Expert Services
6. Community Facilitation
7. Member Support
8. User Training
9. e-Learning Training
10. Support

Programs

• Marketplace Programs
• Workplace programs

Budgets

1. Budgets
2. Costs
3. Allocations 

Optional "How To" Packages

IGLOO Software can help customers transform the knowledge contained in our Community Playbook into a sustainable and easily managed community. Depending on your budget, knowledge and expertise, customers can choose from the following service packages:

1. Quick Start Program
2. Self Start Program
3. Jump Start Program

Samples and Reference Inormation

1. Taxonomy of Detractors
2. Sample Facilitation Workplan
3. Sample Manufacturing Innovation Network (MIN) Community Facilitation Plan 
4. SOP - Membership Registration
5. SOP - Expert Blogger
6. SOP - Membership Registration
7. SOP - Running a Webinar Series
8. SOP - Customer Referrals
9. SOP - Outlook Setup
10. Basic Forum Moderation Guidelines 
11. Sample IGLOO User Quick Tips
12. MIN Membership Program
13. COF Social Media Programs
14. Two biggest Mistakes in Social Media Marketing