Build a customer community that's easy to use, and even easier to love.

The customer is number one. You'll do anything to keep them happy. But it can be expensive to continue to scale your support center to respond to customer inquiries. Inbound calls and emails can take up precious time and resources. With IGLOO, it becomes easier to lower service costs and speed up your response times with preset discussions, ask the expert forums and self-help resources.

1

Brand it

Your brand is your strength.
Leverage your brand's power by customizing your community. You have full control over the look and feel - from logo to colours, content to layout. And with our intuitive drag-and-drop widget system, it's easy for you to update your community - without the need for IT support or expensive training.

"Instead of saying that, 'here's what you have and it's in a box,' we can sit there and say to them: 'Here's what we'd like to do. Is that possible, and how can we work to do it?'"

- Mary Conroy, Director of Marketing, IDC Insights

2

Identify advocates

Build loyalty through engagement.
Create engagement incentives with integrated gamification tools. Use points and badges to encourage activities and reward your best customers based on participation. These are fully customizable to your needs, message and look.

3

Share knowledge

Self-support systems
Allow your customers to share their experiences and help each other solve problems. You can be as open or moderated as necessary. You'll help eliminate costs and foster a stronger community.

4

Crowdsource

Your customers know best, so why not ask them? With tools like forums, polls, commenting and rating, it's easier than ever to have a discussion and feedback loop directly with your customers, allowing them to provide feedback on product and service direction.

5

Create connections

Stop missing deadlines. Quit sifting through email updates. There's a better way to manage projects. Seek out specific skills through profiles, schedule meetings and milestones in a calendar, access project files via the web. Teamwork has never been better.