Customers
Igloo works outside your company, too.
- Inside your company
- Outside your company
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- Security & IT
- Features
- Why Igloo?
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- Get Started
Customer engagement communities and professional networks.
Igloo's intranet platform can be used with your customers and partners, too. Your customers will love the built-in social tools. You'll love the analytics and ease of use.
Build a community.
Customer experiences don't happen in a vacuum. Word of mouth, networking and self-support are building on top of your existing brand. Embrace the groundswell, build a community your customers will love.
Share information
Sharing information - whether it's a product update, newsletter, or best practice - needs to be easy.
With Igloo's built-in microblogs, you can share content in channels, geared to specific audiences.
Our built-in microblogs offer @mentions, in-line replies, related content, attachments and more. And they're fully integrated, unlike point solutions like Yammer and Chatter.
Designed for users, built for business
Igloo was built for business, so your customer community includes the same enterprise-grade security, document sharing and multi-lingual collaboration options. You can even choose to have a fully public community, like a corporate website; a private community, like a members-only professional network; or a hybrid community, with both public and private spaces.
Gather feedback
Your customers provide valuable insight into what they need. Igloo's built-in social tools, like forums and polls, are great for generating feedback. Igloo has been used for gathering product feature requests and even beta testing.
Build relationships with your brand
Your brand is more than a logo - it's about every interaction a customer has with you, online and off. With Igloo, your community can be fully branded - sharing not just a look and feel, but also the tone of voice for your business.
Everything you need is built-in
Igloo is purpose-built as a fully integrated social platform with business context. This means you (and your customers) have one platform to use that's already built on the social technologies they love to use, like blogs, comments and forums.
Good in moderation
Social tools can be great for community building, but sometimes you need a filter. Igloo allows you to turn on content moderation for individual channels, and distribute approvals to trusted community members, or limit it strictly to administrators. Igloo also has a built-in up-voting system for comments, similar to Likes.
Integrated analytics
Analytics are available to highly granular levels, giving you visibility not just into what content is most popular, but which of your customers are most active, influential and engaged. Analytics can also be used to help identify stratgies to increase engagement. We also integrate seamlessly with Google Analytics and offer built-in SEO optimization.
Blogs
Write articles and share content, including co-authors, moderation, content and a WYSYWIG editor.
Comments
All social content within Igloo allows comments. Comments can be moderated, open, or anonymous.
Documents
Upload any document format - from Office documents to photos, videos to podcasts. Inline preview and secure downloads are available.
Events
Built-in calendar integration allows you to share your upcoming and recurring events with your customers.
Forums
Ask questions, have discussions, or share ideas - forums include upvoting, resolutions and a WYSIWIG editor.
HTML content
Add custom HTML content to any page, including custom CSS and JavaScript.
Microblogs
Share short messages in real time with built-in Twitter-like functionality.
Polling
Ask open questions with detailed export data, with single or multiple selection. Polls can be anonymous or verbose.
Registration
Allow anonymous users to register with automatic or moderated approval to join your community.
Sub-communities
Create specialized areas for user groups, communities of practice and communities of interest. Sub-communities can be public or private, each with their own set of permission.
Wikis
Share changing documentation with real-time collaboration.
Don't see what you're looking for? Send us an email and we'll be happy to help.
The price is right ›
Externally facing communities are just $3 per user per month. Fully hosted, managed and with all the enterprise features you need.
See what's included ›
Get a jumpstart ›
Igloo has a full service agency in house to provide custom design, architecture, implementation and training. Our Jumpstart packages get you started in minutes, and launched in a few weeks - not months or years.
View Jumpstart pricing ›
Implementation: it's all in the details
The Igloo platform can be implemented for many use cases, and we'd be glad to help work with you to create the best solution for your business.
Igloo could be the one
Try out Igloo and see if we're a match made in the cloud. Sign up and get your first 30-days free. We also do paid proof of concepts if you're looking for the executive treatment.
