We understand that a digital workplace is an investment. That’s why we build partnerships with our customers, providing ongoing support to drive value and ROI well beyond launch — because we believe that support is the key to success. With Igloo Support, you’ll benefit from:
Before, during, and after launch, you’ll be in good hands with our highly knowledgeable and committed technical support team.
We offer best-in-class response times and up to 24/7 support, with optional add-ons, to ensure you get the help your business needs.
Each support package includes access to the industry’s best self-service knowledge base and our Digital Workplace Playbook.
We work hard to make sure you’ve got the support you need. Depending on your support package, you’ll have access to:
Our support team works alongside our development team. And with that close proximity comes the ability to transfer knowledge, solve issues, and build expertise between teams.
Igloo TAMs proactively monitor open tickets, lead bi-weekly reviews, and manage escalations. They’ll also act as a technical liaison to gather your feedback and champion your needs and goals internally at Igloo.
We provide this type of support for customers who choose to build, deploy, and maintain their own custom applications, integrations, themes, and workflow automations.
Our Customer Care community helps you get the most out of your digital workplace. In our Support Center, you’ll find:
Browse customer insights and stories and search the KB for answers
Discuss specific topics related to your digital workplace strategy
Explore product pillars, review release information, and shape the Igloo platform
Access tips, best practices, and discussions to help you manage your digital workplace
We offer different packages depending on the level of support you’re looking for. Every customer starts with Bronze, and you add from there — right up to our Platinum tier.
Free for all users
Get access to Igloo Developer Experts who will support you through building, deploying, and maintaining your custom-built applications, integrations, themes, and workflow automations, as well as the use of Igloo APIs and tooling.
Igloo support is probably the best I've received from any software vendor. Our team enjoys working with your team!
“Igloo not only set itself apart thanks to the support team and their expertise, but they showed us a new way to connect and unify our offices.”