 Bronze
The Bronze Support Package provides you with access to IGLOO software experts who will resolve your issues and answer any queries or questions via email. |  Silver
The Silver Support Package provides you with access to IGLOO software experts who will resolve your issues and answer any queries or questions you have via and email. |  Gold
The Gold Support Package provides you with access to IGLOO software experts who will resolve your issues and answer any queries or questions you have via telephone and email. |
Ideal for: - Community Administrator
- Graphic Designers or Web Designers
- Email support
- 50 support requests per year, one request per email
- Only available as upgrade to free edition
- Designate up to two named accounts authorized to initiate a ticket
- Tickets will be responded to within 24 hours during our business hours
- Access to a variety of free "self help" tools and programs
- Support is for IGLOO's community solutions and does not include support for third party integration or customizations
- Support hours are 9am EST to 5pm EST Monday to Friday excluding Canadian statutory holidays
- Support is available in English only
| Ideal for: - Community Administrators
- Graphic Designers
- Web Developers
- Email support
- Unlimited support requests per year
- Designate up to two named accounts authorized to initiate a ticket
- Tickets will be responded to within 24 hours during our business hours
- Access to a variety of free "self help" tools and programs Support is for IGLOO's community solutions and does not include support for third party integration or customizations
- Support hours are 9am EST to 5pm EST Monday to Friday excluding Canadian statutory holidays
- Support is available in English only
| Ideal for: - Community Administrators
- Graphic Designers
- Web Developers
- Telephone & email support
- Unlimited support requests per year
- Designate up to four named accounts authorized to initiate a ticket
- Priority response - tickets will be responded to within 8 hours during our business hours
- Access to a variety of free "self help" tools and programs
- Support is for IGLOO's community solutions and does not include support for third party integration or customizations
- Support hours are 9am EST to 5pm EST Monday to Friday excluding Canadian statutory holidays
- Support is available in English only
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