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Consulting Packages

 

All successful online initiatives begin with a strategy. Working with our experienced team of consultants, we will walk you step by step through our proven online community building methodology.

By listening to your unique business and technology needs, we can help you address your business challenges, providing proactive discovery and planning services, as well as support for solution deployment.

An Industry Proven Methodology

Our experts will provide up to a maximum of two full days of consulting with the customer on the following four step methodology. Note that the customer is responsible for all travel, meal and accomodation costs.

Phase I - Requirements Gathering

  • Defining purpose, business problem
  • Audience demographics
  • Needs assessment
  • Skils, abilities, roles
  • Corporate governance
  • Branding requirements
  • E-engagement

Phase II:  Specification Building 

  • Design & layout
  • User & group taxonomy
  • Information taxonomy (site map)
  • Features & functions
  • Security
  • Documentation & help

Phase III:  Pre-Deployment 

  • Prototype, integrations
  • Usability testing (focus groups)
  • User reviews (sample)
  • Beta release
  • Compliance audit
  • Content migration
  • Production release
  • Documentation & help

Phase IV:  E-engagement

  • Nurture & grow
  • Content = Value = Traffic management
  • Community support
  • Community promotion
  • Monitoring & evaluation

Customer Support Packages

Don't forget to visit our customer support area and check out our collection of  free self help tools.

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