Upgrades & Customizations

Customized Responsive Design

Your Igloo already works on any device - like laptops, tablets and smartphones. Adding responsive design will optimize your layout for each device and your content will automatically resize to fit your screen.

You can even create a custom app icon to save to your phone or tablet's home screen.

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Responsive design adapts your layout to any device.

Responsive design automatically adjusts your layout depending on the size of your screen. We've optimized layouts for desktop, tablet, and phone-sized screens.


Enable your team to seamlessly move between apps just by logging into their computer. Plus their profile information can be synced, too!

We can integrate in a few ways:

  • Security Assertion Markup Language (SAML)
  • Lightweight Directory Access Protocol (LDAP)
  • Active Directory Federation Services (ADFS)
  • Third party authentication services, like Okta

LDAP will allow you to manage all user accounts and passwords through your existing Active Directory (AD) structure, providing nightly one-way user information sync from AD to Igloo.

Use single sign-on to connect to your existing authentication systems.

Combining single sign-on with custom profile fields allows you create a full sync of information from your existing AD structure.

With Igloo's Single Sign-On, you can establish hybrid logins: allowing you to manage your employees through AD, while giving access to external parties, like clients, auditors and partners, through the use of their Igloo ID. It's built right in, no hacks or third party tools required.

Custom Profiles

Igloo provides a built in set of profile fields, but we can add new fields, pick lists - for example, if you want your team to be able to select departments or skills - and more. We can also add fields to sync with your Active Directory instance, so you only have to manage data in one spot.

This can be useful for creating a skills database to find people within your business; creating an org structure by including management and department layers within profiles; building a better way to network via interests.

Starting at $2,500 per report

Contact us for a quote

Custom profiles allow you to bring in additional content about people.

Create profile fields that match your business, such as custom lists for expertise; employer website; or teams.


As your Igloo grows, you may need to add more storage space. We only count the current version of documents and attachments against your storage limit.


Your Igloo came with a set amount of users, and as your business grows, you may need to add more. We have a few options to help you grow.

  • Annual top-up
  • Ad-hoc purchasing
  • Overpurchase users

Premium Disaster Recovery

Keeping your data safe is our number one priority. For all Igloo customers, data is continuously replicated at our primary data centre in Mississauga, Ontario and near-time (3-4 minutes) at our secondary data site in Vancouver, B.C.

Adding Premium Disaster Recovery provides you peace of mind knowing that your data is protected against a disaster. Premium Disaster Recovery will ensure a near time backup is available shortly after a disaster, offering a gauranteed RTO of 12 hours.

Contact us for details about a Premium Disaster Recovery service level agreement.

Premium disaster recovery ensures your business is up and running in no time.

Multilingual UI and Content

UI Translations
You might be working with team members, partners and customers across the globe. To make this easier, Igloo's platform has multilingual support built in - allowing you to select a language for the user interface and even translate user generated content.

Igloo is available in eleven languages:

  • Català
  • 中文 (Chinese)
  • Deutsch (German)
  • English
  • Español (España)
  • Español (Latinoamérica)
  • Français
  • Italiano
  • 日本の (Japanese)
  • Português (Brasil)
  • Русский (Russian)

$100 per language per month

Looking for another language? We can do that.

Content Translation
You can also instantly translate content like comments and blog posts. It's a quick and easy way to understand what's being discussed.

Or you can crowd source translations by letting your users provide and verify a manual translation for blog, calendar, forum and wiki articles simply by editing the article and selecting a language tab.

Custom Reports Powered by Microstrategy

Igloo's built-in social analytics reports help you understand how your Igloo is doing by providing metrics for membership, socialization, content and activity.

You can now request custom reports, working with our team to create specialized dashboards built around your needs.

Starting at $2,500 per report

Contact us for a quote

Custom reports allow you to automatically measure against metrics design for your business goals.

Analyze the metrics that matter to your business most: whether you're looking at information for social networking, contributions or content resolution. If we store it, we can report against it.

Private Cloud: Single-tenant (with optional shared services)

Igloo is hosted in a secure multi-tenant environment. This offers economies of scale for you by sharing maintenance and services with all our customers. But for sensitive data, we offer a semi-single tenant and single-tenant environment for customers.

Single-tenant environments include dedicated web servers, search services, and logical database instances. Single-tenant environments can also have dedicated services for common platform tasks, like document preview.

Shared services (optional with single-tenant)
Shared services is a way to save on costs within a single-tenant environment. You retain dedicated web, search, and databse services, but share common platform services - like document preview rendering - with our multi-tenant customers.

Contact us for a quote

Private cloud hosting increases the security of your confidential data.

In a multi-tenant environment, services are shared with all Igloo customers. In a semi-single tenant environment, the most sensitive services are moved to a dedicated instance for each customer.

Consulting & Design

You may have designed and launched your Igloo with our Services team, providing consulting and design services that helped get you started. Our services team is available after your launch too, to help make any changes you may need as your business evolves.

Review your architecture
As your business grows or priorities evolve, it makes sense to ensure the way you set up your Igloo matches the way your business runs now. We're available to consult with you about what is working and what isn't working, to help things run better. We can discuss everything from page layouts to space structures, permission models to naming conventions.

Update your look and feel
Keeping up to date with your brand is important, and a visual refresh can bring new life into an existing community. It's a great way to engage with your teams and solicit feedback on how to make your Igloo better. Many clients choose to do additional branding for their departments and teams - setting the tone for each space.

Full project management is available during all Design and Services engagements, ensuring you can focus on the work at hand.


A perk of being an Igloo customer is free updates that are instantly available to you. You might have new staff to help manage your Igloo, or want to learn about new features in our latest release. Training is available at any time.

Adminstrator training
Train new administrators on how to effectively use and manage your Igloo, including terminology, architecture, user and content management strategies.

End-User training
Train your team members on content creation, content management and how to use your Igloo.

New features & product release training
We're always adding new features to the Igloo platform, with releases every 60-90 days. Learn about our latest features, how to use them and why they're important to your business.

Custom training
Looking for a custom topic, video or webinar? Let us know and we'll be happy to help.


$200 per hour, packages are available

Contact us for a quote

Didn't find what you're looking for?

We also offer custom development. If you don't see what you're looking for here, give us a shout and we'll see what we can do to help.

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