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Support Packages
Support Packages | Bronze Support | Silver Support | Gold Support |
|---|---|---|---|
| Self-Serve Portal | |||
| Email Support | 50 emails/year | 200 emails/year | Unlimited |
| Private Ticket Tracking | Shared | Shared | Dedicated |
| Email Response Time | 72 Hours | 24 Hours | 8 Hours |
| Phone Support | - | 25 calls/year | 100 calls/year |
| Private Collaboration Space | - | - | |
| Access to Beta Site | - | - | |
| Access to Preview Site | - | ||
| Developer License & API | - | - | |
| Support Contacts | 2 | 2 | 4 |
| Language Support | English | English | Multilingual |
| Support Hours | Monday to Friday excluding Canadian Stat Holidays. | ||
| 9:00am to 5:00pm ET | 9:00am to 5:00pm ET | 9:00am to 7:00pm ET | |
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