Activity Streams

Stay informed with real-time activity feeds that keep you up-to-date on what you need to know. A centralized, company-wide activity stream displays everyone's activity. A group space activity stream shows you what's going on with a particular team.

• Choose - you decide which activities are fed into the stream, including blogs, forums, events, wiki and documents
• Filter - content by role, space and permissions

Analytics

Measure the health of your intranet or extranet with an analytics package that tracks user participation, popularity and engagement.

• Frequency - Generate reports, on a weekly or quarterly basis, and mine the data to keep a pulse on your community
  
• Participation - Track participation and engagement with such indicators as top contributors, last login date and time in the community
• Popularity - Track popularity metrics such as top pages, frequently downloaded content and most active in terms of comments

API Support

Connect your enterprise applications to the intranet or extranet using an open, standards-based API.

• Extensible - the IGLOO API is exposed using the industry accepted REST-based API methodology and can be interfaced to any program that can access the web
• Secure - all integrations that utilize our API have tightly controlled access to the various interface, business logic, application and data layers within the system
• Supported - IGLOO provides samples, toolkits and a developer community for quickly getting up to speed and familiar with the platform and API

Applications

IGLOO social intranet or extranet applications get you up and running quickly by encapsulating everything you need for a given collaboration challenge.

• Extranet Applications - collection of business solutions for external collaboration, including customer portal, partner portal, boardroom and deal room
  
• Intranet Applications - collection of business solutions for internal collaboration, including corporate intranet, marketing portal and sales portal 

Attachments

Not only can you store, organize and share a file in your community, but you can also easily attach files to a blog post, forum, wiki page or calendar event - providing visibility into the conversations that are, so often, lost in an email exchange.

• Connecting Conversations to Assets - easily add, delete or update attachments to any object, including a blog, wiki, forum or calendar
• Indexed for Search - all attachments are indexed for search just like any other piece of content
• Opening Attachments - quickly preview attachments, using Macromedia FlashPaper, or download content associated with an object

Audit Controls

Capture detailed audit trails to ensure that corporate data is safe and secure. With IGLOO, all content and contributions are monitored by the system, so any unauthorized access or activity can be tracked.

• Audit Trails - view the activity associated with any document, folder or object in the community; easily track who viewed or updated an object
• Search Filters - filter the audit trail to easily review content that has been downloaded, added, edited, permissioned or viewed
• Smart Icons - quickly determine what action has been performed with common graphic icons

Authentication

With IGLOO's secure authentication module, you don't need to worry about remembering another password. Connect your community to a secure LDAP server (or a Microsoft® Active Directory Server®) to centralize user authentication. So, once you login to your computer in the morning, you can easily travel between applications bypassing the need to sign-in again.

• Dual Factor Authentication - supports two-way authentication using two independent authentication methods (e.g. password + token)
• Encryption - Securely transfer data with 128 bit SSL (Secure Sockets Layer) encryption
• Invitations - Users can only be added via an LDAP server; community invitations and forgot password options are disabled
• Login - Members use their corporate credentials - not an email address and password
• Single Sign-on - Bypass login requirements and easily access your community from other sites and systems
• Synchronization - Provide two-way synchronization of user profiles and security settings

Blogs

Stimulate cross-team discussions, share expertise and unlock new ideas. Think of a blog as an online editorial or article that expresses an author's opinion, observations or expertise on specific topics, events or activities. Members within an online community can create their own blog on a specific topic and/or comment and pose questions to other bloggers within the community.

• Attachments - attach files and supplemental content to your blog post
• Authoring - author single or multi-authored blog posts; ideal for individuals, groups or teams within an organization to collaboratively share thoughts, opinions, ideas and knowledge
• Channels - organize blog posts/articles into specific community channels
• Commenting - comment on any blog stored in the community; turn commenting on/off; short window provided to edit comments
• Drafts - create drafts of content, add multiple authors and collaborate prior to publishing 
• Email to Blog - add new blog posts and comments directly from your email application or mobile device
• Email Enabled - send a link to friends, colleagues and peers using your favorite email application
• Publishing - one-click publishing of blog entries to the community; save unfinished blog entries as drafts; remove or archive old/unwanted blog entries
• RSS - add a blog channel to your favourite RSS or Atom feed reader
• Social Sharing - promote or increase the awareness of a community blog on the internet by sharing it directly on social networking sites such as Digg, Twitter, Facebook and more
• Widgets - configure and dynamically display blog contents on any area of the community

Bookmarks

Save, organize and share useful links with your network and discover others.

• Browse - view your bookmarks at any time
  
• Location - bookmark external websites or content within your site
• Personalize - add, delete and rename your bookmarks
• Types - community-wide (added by administrators) and personal bookmarks (added by the individual)  

Broadcast

Notify members and/or specific groups within your online community of new content contributions, news or announcements that are added to the community. A great way to keep your membership informed.

• Broadcast - notify specific groups or roles of recently published content on all applications, including blogs, forums, wikis, gallery and calendar
• Notifications - members receive a personalized notification message via email from the content contributor
• Subscriptions - members can choose to subscribe to or unsubscribe from a message
• View - option to view all group members before sending

Bulk Upload

Avoid tedious member set up processes and import a large number of users to the community all at once.

• Authentication - Integrate your membership management with LDAP/Active Directory to lock certain fields within the user's profile
  
• Permissions - Assign new members to roles and groups during the invitation process
• Subscriptions - Automatically subscribe users to content based on the groups they belong to

Calendar

Publish and broadcast any type of event to your members, such as conferences, seminars, town hall meetings or tradeshows, in one centralized calendar.

• Attachments - add files and supplemental content to your event for others to view and download
• Commenting - add comments to any event in the calendar
• Descriptions - add/edit text describing an event (fully indexed for community search)
• Email Enabled - send a link to friends, colleagues and peers using your favorite email application
• Event Listings - view events by day, month or in alphabetical order
• Event Publishing - create an event using a WYSIWYG editor, including the date(s), title, description, location, etc.
• Multiple Calendars - create multiple calendars within a community using Group Spaces
• Rename - change the name of the event calendar in a community i.e. Calendar, Events, Town Hall Meetings, Staff Calendar
• RSVP - email potential attendees and manage attendance related to an event, including setting a maximum number of reservations
• Social Sharing - promote or increase the awareness of an event on the public internet by sharing it directly on social networking sites such as Digg, Twitter, Facebook, and more
• Synchronization - allow authorized members to sync calendar events directly with their personal calendaring application on their desktop or mobile device (.ics iCalendar file integration)

Comment

Allow members to post comments on almost any type of content within your online community. Ideal for getting quick feedback and updates from members.

• Attachments - add files (videos, images, documents) to comments and replies
• Comment Box - members can post unlimited comments to any blog, forum or document published in the community (permissions set by author)
• Edits - comments can be edited in a 7 minute window after posting (to correct small typos & errors)
• Enabled or Disabled - comments can be open, closed or disabled
• Formatting - comments can be quickly formatted adding bold, italic, underlines and links to the comment or suggestion
• RSS - comments on blogs can be added to your favourite RSS or Atom feed; members can receive regular updates as new comments are added
• Search - find any comment using full text search

Contacts

Instantly create connections with other members in your online community. Use the contact manager to keep up-to-date on status, contributions, expertise and knowledge within the community.

• Connections - stay connected with other members by adding them as connections; discover peers and interesting people and network with them to share relevant content, experience and resources
• View - view your connections, their status updates and other members in the network

Desktop Client

With IGLOO's Desktop Client, content is no longer stuck on individual hard drives or trapped within email silos. And sharing documents inside your community becomes as simple as clicking "save".

• Browse - Browse community documents in the same way that you browse your 'My Documents' on a PC
  
• Editing - Copy, delete, move and rename by right-clicking a document just like on your PC
• Portability - Drag-and-drop documents from your community to your desktop or vice versa
• Save/Save As - Save documents from your favorite desktop applications right to your community
• Storage - Store your community documents on a drive, change the icon or create a shortcut on your desktop
• Synchronization - Receive auto-reminders to synchronize modified documents from your desktop to the community

NOTE: The IGLOO Desktop Client only works with Microsoft® operating systems (32-bit).

Directory

Create a social directory or corporate yellow pages for your organization. Use the directory to connect members across departments, teams and geographies. Members can share professional and/or personal information depending on policies set by community administrators.

• Display - member profiles are displayed alphabetically by default; can be sorted by group or by most recent additions to the online community
• Layout - use the editing options on the Member Directory page to update the overview paragraph for the page
• Member Profiles - default profile information displayed includes photo, first and last name and overview; click on the member name to view full profile
• Permissions - only public profiles are displayed; public information is controlled by each individual community member; private profile information is not displayed
• Recent Contributions - click on a specific members profile to view recent contributions made, such as blog articles, forum posts, documents, photos and more
• Rename - change the name of the member directory to suit the type of network, for example "class list" for a classroom or "employees" for a business
• Search - search for any member in a community using full text search or use the alphabetical listing to find users by last name

Domain Mapping

With IGLOO's domain mapping module, you can map your community back to your own domain or create a custom domain name such as www.[yourcompanyname].com instead of the standard [yourcompanyname].igloocommunities.com.

• Web Presence - Map your community back to your own domain or create a unique domain name
• Email-Enabled Blogs - Send blog articles directly from your favorite email application, such as MS Outlook or Gmail
• Email-Enabled Forums - Send, reply and receive notifications of forum posts directly to your email

• Pricing: set up, configuration and testing costs just $250 per domain.

  Note: Domain purchase, domain registration and on-going domain maintenance renewal costs are not included and the responsibility of the Customer.

Email Integration

Reduce your email, but don't get rid of it. Start a blog or forum, comment or reply to a post and stay updated on conversations with email notifications.

• Customize - use a different email address for each forum or blog, and change it at anytime
• Follow - select content you want to follow and set the frequency of updates you receive (instant, daily, weekly or monthly)

Files

Share any type of file online.

• Access Privileges - Set permission levels to control whether users can view, modify or delete documents and folders
• Audit Activity - Record and track all actions performed on a document in the community
• Email Enabled - send a link to friends, colleagues and peers using your favorite email application
• File Type Support - upload any file type, including MS Office, .PDF, engineering drawings, system reports, email messages, periodicals and rich media
• Folders - Organize files into an unlimited set of folders and sub-folders
• Inline Editing - View and edit files right from within the browser (no downloads required)
• Reserve - check in and out and lock for use, so the document cannot be edited by any other member in the community
• Rich Media Support - share rich media like videos, slideshows, images, photos and podcasts
• Social Sharing - Share files as a web page or promote a document on the internet by sharing it directly on social networking sites such as Digg, Twitter, Facebook and more
• Version Control - Manage a file's history, lock versions for editing and set the number to keep

Folders

Store, organize and manage all of your vital corporate information.

• Desktop Client - open, save, save as and edit documents with Microsoft Office and other popular desktop applications
• Document Organizer - organize documents in folders and subfolders; upload and download multiple documents at one time; preview all documents in any folder
• TreeView - browse the document library in the same way you use 'My Documents' on a PC (ideal for large document repositories) with an expandable/collapsible view

Follow

Get updates when content that you care about is updated.

• User Control - choose to follow content that is relative to you and your role
• Frequency - set update schedule (daily, weekly, monthly or instant)
• Content Types - follow documents, wikis, blogs, events, pages

Forums

Facilitate interaction and collaboration between members regardless of geographic location. Members can gather and discuss relevant topics, pose questions to one another or share expertise - all by using an email client, web browser or smartphone device.

• Authoring Topics - add topics to a forum using a basic or advanced WYSIWYG editor; add a title, summary and body text; insert attachments, images, multimedia and links into a topic
• Drafts - create drafts of content, add multiple authors and collaborate prior to publishing 
• Email Enabled - create or respond to forum posts via email or your mobile device; send a link to friends, colleagues and peers using your favorite email application
• Rating - rate forum topics by users identifying they have the same question, issue, problem or discussion
• RSS - add a forum channel to your RSS or Atom feed reader
• Social Sharing - promote or increase the awareness of a forum on the public internet by linking it directly on social networking sites such as Digg, Twitter, Facebook and more

Inline Editing

Preview a file, edit inline and save new versions right from within the browser - no downloads required.

• Document Preview - view files instantly, right in the browser, with Adobe FlashPaper
• Edit Inline - edit a file without downloading it to your desktop

Instant Messaging

With IGLOO's Skype™, Windows Live™ Messenger, Google Talk™ and Yahoo!® Messenger integration, it's easier to find, reach and collaborate with others. The applications you use every day to stay connected with friends and family can minimize the costs associated with travel and telephony and speed up the pace of interaction.

• Availability - Find out who's available and the best way to reach them
• Introductions - Meet and interact with experts in your organization you didn't even know
• Options - Choose between multiple points of connection, including instant messaging, text, web conference and screen-sharing or voice

Link Sharing

Share the location of content using links - no more leakage of vital corporate content because of unsecured email attachments.

• Web Page - turn any folder or file into a web page
• Permissions - manage folder and document permissions, from read-only to editing

Messaging

Create and send simple messages to any member who belongs to your community quickly and easily. There is no need to open up your email inbox to send a message to members in the network, which makes it ideal for sending reminders, updates or posing questions.

• Actions - reply, delete, flag or mark (read or unread) any message
• Flagging Messages - flag important messages that you may want to revisit at a later date
• Inbox - manage all of your messages including invitations, notifications and member messages from one central inbox
• Instant Messaging - integrate an instant messaging client such as Skype™, Windows Live™ Messenger, Google Talk™ and Yahoo!® Messenger to make it easier to find, reach and collaborate with others in real-time
• Notifications - receive notifications by email when messages arrive in your community "inbox"
• Message Filtering - filter messages by All, None, Read, Unread and Flagged making it easier to view, organize and coordinate
• Privacy - facilitate interaction and collaboration between members without disclosing email addresses

Mobile

Browse and search your community, receive notifications via email, respond to forums and make comments, all from your smartphone.

• Commenting - read, follow and add comments to any community content
  
• Customize - brand your app, including the icon and login page, and set the app homepage (ex. Pulse)
• Discussion Forums - Participate in online discussions
• Documents - browse, search, view, download and email documents right from your BlackBerry
• Member Directory - find members, expertise, interests and knowledge
• Pulse - monitor the activity and conversations of your peers
• Search - Browse the community for people, documents, articles and conversations

Moderation

Allow members, with the right permissions, to review drafts, assign tasks and work together to approve all types of content, prior to publishing.

• Approvals - content can be moderated by a single approval or in collaboration with multiple members. Preferences can be set for who is the primary approver and that person can reassign as they see fit
• Audit Trails - all moderator interactions are saved and audited
• Collaboration - allow multiple members to collaborate around the approval process, including adding notes and comments during the review process
• Content Types - moderated content includes: documents, blogs, forums, events, wikis, comments or replies
• Notifications - content contributors are notified by email of progress or status changes during the approval process

Multilingual

Translate communities into any language. Current translated languages include English, French and Spanish.

• Administration - choose a default community language and toggle between any of these supported languages
• Access - set the default community language in the Control Panel
• Navigation - navigational items can be translated as well
• System Elements - the following system elements can be translated; community interface, error screens, registration screens, community invitations and other community-related emails. Note that any user generated content that requires translating is the responsibility of the community administrators/users

Multimedia

Upload, manage and share rich multimedia. Your presentations, videos, audio recordings and podcasts are now available to you any time, anywhere - right in your browser.

• Multimedia Content Viewing - View all your media content right in the browser; support for the latest FlashPaper technology means downloading content and media players like QuickTime or MS Media Player are not required
• Security - prevent corrupted, infected or phishing files from being downloaded to your computer
• Podcasts and Audio - upload your audio content; accessible anywhere and at any time
• Slideshows & Presentations - upload your presentations and make them available online in a browser window
• Social Sharing - promote the viral distribution of your content by enabling users to embed your uploaded videos on a website or by sharing it on social networking sites
• Streaming - stream media files, including audio and video, to your computer in a browser

Permissions

Use the Control Panel to manage memberships and group structure. Invite users on the fly and assign them to specific groups in seconds.

• Application - Apply permissions globally; for a user group or role; by application, page or group space; and by individual member
• Granularity - Apply permissions at all levels within the community right down to an individual user or content object, such as a file or blog post

Polling

Create unlimited web polls within your community quickly and easily. Data collection and tabulation is done in real-time and can be dynamically delivered to any location within the community.

• Create Quizzes - turn your polls into quizzes by selecting the appropriate answer(s) and customizing your message
• Download Results - download your poll results in multiple formats for further offline analysis
• Multiple Poll Types - multiple check boxes, single answer radio buttons and drop-down menus
• Notifications - receive an automatic system notification when your poll results have reached the specified number of responses
• Poll Limits - set a limit on the number of responses your poll can accept or schedule a cut off time when your poll will stop accepting responses
• Poll Publishing - use the publishing feature to schedule polls to appear on a specific date
• Poll Security - set group permissions to ensure that poll data is not stolen or reused by your competitors
• Randomize Poll Answers - randomize the order of choices within a question to help reduce unintended bias
• Single Voting - prevent duplicate votes by setting the number of times a respondent can vote

Profiles

Build a rich user profile that describes your professional credentials and personal interests in order to help you build connections with other members and for others to locate your unique expertise and knowledge. Profiles help you expand your peer network and help you develop and maintain relationships across departments or geography.

• Account Profile - publish relevant personal and professional information, including knowledge, skills, abilities, projects, title, department; add attachments including reports, documents, pictures, multimedia
• Activity Monitoring - receive daily activity reports on your subscriptions - including documents, uploads/downloads, blog posts, forum contributions, news articles - and about what your contacts are doing
• Badges - award badges to your peers based on community contributions and showcase your status in your personal profile
• Briefcase - store, organize and manage important documents in your private space; add and delete files in a secure space that you can access from anywhere, just like a portable USB key
• Contacts - use your contacts to connect with other members of your community; send invitations and respond to pending invites; keep up to date on your connections and individual contact status messages
• Inbox - view all of your pending contact invites and manage your invitations by accepting or ignoring the invite
• Network - if you belong to more than one community powered by IGLOO, the Network section provides "quick links" to these other networks, communities, sites, etc.
• Password - update or change password information on a regular basis depending on security rules and regulations
• Public Profile - raise your profile in your organization; select specific information from your personal profile to display in the member directory such as educational background, training certificates, projects you've been involved in and more
• Subscriptions - view and manage the automatic notifications set for relevant documents, folders, blogs, calendar and more; filter subscriptions by type

Rating

Allow members to rate or recommend almost any type of published content within your community. Ideal for receiving quick feedback on the quality of blog posts, published documents or discussion threads.

• File Type - members can rate any type of document in the community using a 5-star rating system
• Average Rating - displays number of members who have rated the content including the average score
• Duplication - to avoid skewed ratings, members can only rate a specific piece of content once
• Enable/Disable Rating - rating can be enabled or disabled using the control panel
• Privacy - member ratings are private, only the rating score and average rating is displayed
• Search Results - rating scores are displayed in the search results page

Recycle Bin

View and restore recently deleted files prior to being permanently deleted from the system.

• Filters - summarize deleted content by type (i.e. blogs, documents, folders, forums, etc.)  
• Undelete - restore content back to its original location
• Permissions - only administrators can recover deleted files
• Storage - files that reside in the recycle bin are placed against the storage limit until they are permanently removed

Reputation Management

Reward positive behavior by giving users the ability to accumulate points, earn badges and improve their status in the community.

• Control Panel - configure tiered status levels based on contributions and assign points to specific activities within the community
• Custom Badges - Choose names that reflect the unique nature of your community
• Social Profiles - Display points and badges on a member's profile page and vCard
• Half-Life - Penalize inactive members by reducing their points over time

Rich Text Editor

Edit community pages quickly, easily and reliably with an advanced What-You-See-Is-What-You-Get (WYSIWYG) editor. Authorized members can edit pages from right within their browser. No technical knowledge required.

• Edit Page - edit, update and create a custom look, feel and layout for your home page and sub pages using the WYSIWYG editor
• Formatting & Styles - apply formatting and styles with an MS Word or advanced HTML editor
• Multimedia - insert and format rich media files - images, video, audio
• Layout - choose from a large selection of preconfigured page layouts and designs; add html for custom layouts
• Static Content - add/edit content using the WYSIWYG editor or advanced html feature, including graphics, multimedia files, links, javascript
• Dynamic Content - bubble up content from other community applications and locations such as blogs, events and announcements
• Save & Preview - select to save or save & continue; Preview page functionality
• Links - create embedded navigational hyperlinks in any web page (internal or external)
• Access Control - select to display files/folder contents for all users, only users with access or hide them from all users

Salesforce.com

Provide business users with access to sales analytics right inside your community. Insert reports and filtered lists of accounts, leads and opportunities to better understand the sales interactions with customers.

• Leads - Summarize status over time to manage your lead nurturing campaigns
• Opportunities - Analyze how the opportunity pipeline is changing over time
• Revenue - Compare overall sales performance versus your targets
• Sales Leader Board - Drill into sales performance by rep or by deal

Search (Universal)

Search all community content quickly and easily, including pages, group spaces, personal profiles and attachments.

• Search Tips - click on 'search tips' to reveal helpful guidance for creating more advanced search queries (ex. using boolean operators)
• Advanced Search - search exact phrases, specify terms to be included or excluded, and utlize logical operators like AND, OR and * wildcards.

Search (people)

Locate people and expertise right from the top-level search or click on a credential directly in a member's profile to locate individuals with similar skill sets or interests.

• Filters - narrow your search results to show all content authored or modified by a member.

Search Engine Optimization (SEO)

Stand out from the crowd and optimize your website for search. With IGLOO's search engine optimization (SEO) tools, you can set up and configure keywords to help drive more traffic to your online community.

• Page URLs - Craft page urls that are search engine friendly
• Meta Tags - Develop and edit meta tag information, including page descriptions and keyword tags
• Title Tags - Create and modify search engine friendly page titles
• Indexing - Increase your relevancy by focusing search engine web crawlers on the most relevant content on your site and eliminate irrelevant content or looping links with 'no-follow' attributes

Search Filters

Narrow your search results to find exactly what you're looking for. Focus on:

• Application - target a search to highlight only results in a particular application, such as blogs, events, forums, pages or wikis
• Content Type - target a search to highlight only particular content types, such as documents, images or video
• Location - target a search to a specific group space in the community

Search Labels

Search for related content by clicking on a label to see all content tagged with that label.

• Single Label - search for related content using a single label
• Multiple Labels - combine multiple labels together from a tag cloud to further refine results

Sharepoint

Already have SharePoint®? No problem. IGLOO supports seamless integration. With IGLOO's SharePoint widget, you can socialize content, wherever it originates, to drive business productivity, innovation and inform better business decisions.

• No Password Reentry - Easily move between SharePoint and IGLOO with single sign-on (SSO)
• Centralized Repository - Collaborate around documents stored in SharePoint 

Site Manager

Quickly and easily create a global site map and navigation structure for your online community using a drag-and-drop interface.

• Main Navigation - organize your site or community's hierarchy using a simple tree structure
• Home Page - designate your home page (default is set to Pulse); Any community application (forums, blogs, wiki, pulse, documents, member directory, etc. can be set to the home page)
• Rank Order - order the display of navigational items
• Manage - add, delete, rename and hide navigational items
• Hide/Show - toggle between displaying or hiding navigational items (this is ideal when you have community areas that are not yet generally available to members)
• Rename/Delete- rename and delete any navigation item

Social Sharing

Promote or increase the awareness of community content on the Web by sharing it directly on social networking sites such as Twitter and Facebook.

• Enabled or Disabled - social sharing can appear or be removed for private sites
• Manage Shares - select which social networking sites you wish to appear

Spaces

Allow people to instantly self-organize around projects, teams and even departmental units within your organization. Move seamlessly between individual, group and corporate driven conversations, content and collaborations - quickly and easily.

• Activity Streams - set up a space pulse or daily digest which keeps your members up to date on the most recent contributions (ex. blog articles, document uploads or online discussions)
  
• Applications - enable only the features you need - blogs, calendars, documents & folders, forum discussions, galleries and wiki pages
• Customize & Configure - set up and brand your space to align with the purpose and function of your team (ex. boardroom, department or project space)
• Space Listings - showcase or highlight specific spaces on any page within your community
• Space Member Listing - display team members by role within your space - including leaders, editors and guests
• Navigation - provide quick access to space applications; add sub navigation and feeds to your space as well
• Permissions - create public or private spaces, as well as control which members have access to the space, following the same permission model as the rest of the community
• Templates - start from scratch, clone an existing space or choose a preconfigured  template for a department, project, committee or task force  

SSL

Login to your intranet or extranet from anywhere, and feel confident about it. With SSL, data is sent over secure connections all the time.

• Username & Password - transmission is sent using 128 bit encryption, 256 bit encryption upon renewal
• Enable SSL - for all transactions and redirect http connections to https (SSL/TLS)

Status

Use the status feature to let your co-workers know when you're on the road, in a meeting, at another office location or busy. Keep your contacts, colleagues and peers up to date with your current activities and stay current with your colleagues' status to work together more efficiently.

• Availability - share when you're online and available to connect
• Mobility - update your status even when you're away from your desk with your smartphone
• Status - let people know what you're doing without being encumbered by a 140 character limit

Tags & Labels

Make it easier to find information by organizing and tagging content in the community. Labels & tags help users target their search more effectively, while also adding relational value to an item by describing it within the context of your community.

• Creation - develop structured tags and labels for members to apply to their information across the community
• Management - organize labels into intuitive groupings
• Application - select and apply tags and labels to community content, including blog articles, documents, events, forum topics, and wiki articles
• Search - find related knowledge more effectively by searching on specific labels; search results provide tags by search term as well as a tag cloud which showcases the most relevant labels per term

Theme Manager

Administer, control and manage the presentation (look, feel, layout) of your online community.

• Themes - choose from a collection of themes packs or personalize your community to reflect your organization's brand, logo and culture; preview the look and feel of your site
• Custom CSS - change the global look, feel and layout using a single master CSS file
• Photos - bulk upload photos, images, logos and icons used to build the community into a master photo album
• Templates - create and reuse page templates and layouts
• Widgets - create, add and manage a collection of drag-and-drop widgets; widgets can contain community content from any application (forum, blogs, wiki, members, etc.) or content from external sources; reuse or place widgets on any community page
• Footer - customize the community footer located at the bottom of every page; add text, graphics, logos and community links such as 'copyright', 'site map', 'contact us' and 'email us'
• Navigation - create a top-level navigation structure for your community; add sub-navigation

Version Control

Manage the history of any file, set the number of versions to keep and view the profile of any member who has added a new version to the community.

• Access Control - configure permissions to prevent unauthorized access to documents; assign permissions by role and group; control whether users can see documents, view their contents, modify or delete documents
• Auditing - record the number of page views, date and time of any action, who performed it and a description of it
• Promotion - promote any older version of a document to the current version
• Reservations - reserve documents and lock versions for editing preventing any overwrites

Web Analytics

Get the latest statistics on usage patterns from this simple out-of-the-box integration.

• Real-Time Statistical Reporting & Tracking - track any page that contains the Google Analytics tracking code; reports include site usage (page view, visits, bounce rate, average time on site), visitor overview, traffic sources overview, content overview, map overlay and conversions
• Google AdWords - link to your AdWords account and import cost data from campaigns
• Goals & Funnels - track the number of conversions related to a particular page, such as a purchase or email sign up page

Wiki

Editable web pages that are ideal for group authoring, aggregating, organizing, and sharing of content related to policies & procedures, best practices, instructions and training materials.

• Authoring - single member or multi-authored wiki pages
• Browsing - browse wiki pages quickly and easily using an A-Z index
• Drafts - create drafts of content, add multiple authors and collaborate prior to publishing 
• Page Creation - create and index wiki pages easily using simple html or a WYSIWYG editor, including sub-pages with title auto-completion, as well as prompts to assist novice users
• Printing - print the contents of any wiki page using the printer-friendly view
• Search - find any information in the wiki using simple Google-like search; results are ranked, summarized and highlighted
• Social Sharing - email or share a link to a wiki page with any member of your community or network with just a single click