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Success Story: City of Ottawa

 
 
 


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"In today's 'smart' economy, it is more important than ever that our cities have the best possible foundation to interact—to share and coordinate the ideas, cultures and enterprises that drive the country. The Task Force on e-Government has made a very thorough case that strategic use of IT can transform the interaction of citizens with their city."

Barry Gander,
Executive Vice President, CATA

The Community

The Mayor’s Task Force on e-Government was set up to look at how the city makes use of IT. The report made recommendations in three main areas: Citizen-Centricity, Investment, and Governance. The task force concluded that the benefits of exploiting proven, successful information technology tools and applications should deliver improvements that can help the city break the lock-step relationship between city growth and growth in staffing and budgets. An IGLOO online community has helped the Task Force to do just that.

The Challenge

Local city officials needed a way to improve transparency, accessibility and feedback on taskforce reports published by the city of Ottawa. They needed to have the website up and running in five business days and could not have the solution hosted internally for security reasons.

The Solution

The Canadian Advanced Technology Alliance (CATA) and IGLOO created an online community network to accompany the City of Ottawa Task Force report. The IGLOO suite powers an online government network where city officials and researchers collaborate on taskforce reports and the general public can view and provide feedback and recommendations on the published reports.


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