Below are a common list of general market, product and networking questions. If you need additional assistance, please contact our customer support team at support@igloosoftware.com or media relations at media@igloosoftware.com.

General Questions

• What is the mission of IGLOO?
• Who are the main target users of IGLOO?
• Do I need to download anything?
• What operating systems does your platform support?
• What browsers does your platform support?
• Does your platform support multiple languages?
• How often do you offer upgrades?
• Why would a company want to start a corporate social network?
• Does IGLOO adhere to the Web 2.0 philosophy?

Corporate Social Networking Questions

• What does a corporate social network cost?
• What are your customers using corporate social networking for?
• What is the difference between a network and a web site?
• Can a corporate social network be public or private?
• Can it be customized easily?
• Can I set up a custom URL or domain?
• Can I set up a corporate social network to replace my existing web site?
• What type of customer support is available from IGLOO?
• Does IGLOO help customers in marketing and promoting their corporate social networks?
• How does search engine optimization work?
• What if I want to remove my data?

General Questions

Q: What is the mission of IGLOO?

IGLOO Software provides a Web 2.0 corporate social networking (CSN) suite for organizations  of any size. Organization use our software to quickly, easily and cost effectively deploy corporate social networking solutions to connect employees (Workplace CSN), customers,  partners and suppliers (Marketplace CSN)  to achieve business results.

Q: Who are the primary target users of the IGLOO?

• Associations
• Corporations- small, medium and large
• Education
• Government
• Enterprises

Q: Do I need to download anything?

The IGLOO CSN suite is delivered using a software as a service (SaaS) model and require no additional software or plug-ins. Some features may require you to have Adobe Acrobat Reader, Adobe Flash or a media plug-in to watch videos.

Q: What operating systems does your platform support?

MAC OS, Windows XP and most UNIX systems. IGLOO also supports most handheld wireless devices, such as the BlackBerry.

Q: What browsers does your platform support?

Firefox 1.7 or higher; Internet Explorer v6.0 or higher; Opera 9.10 or higher.

Q: Does the platform support multiple languages?

The interface will be translated into the five official languages sanctioned by the UN before the end of 2008. Users can upload content into their online network in any language.

Q: How often do you offer upgrades?

IGLOO upgrades its platform on a quarterly basis. To see what is coming next, visit the Support section of the IGLOO web site.

Q: Why would a company want to start a corporate social network?

• Share knowledge online quickly and easily
• Create a centralized knowledge base of documents and expert profiles
• Build interconnected knowledge communities inside and outside the company
• Deploy virtual workspaces for departments and teams
• Quickly identify domain experts
• Share lessons learned and establish best practices; stimulate knowledge reuse
• Facilitate an open forum for exchange of ideas and collaborative problem-solving
• Build relationships with stakeholder groups - customers, partners and suppliers
• Increase your competitive advantage by becoming more agile, productive and competitive

Q: Does IGLOO adhere to the Web 2.0 philosophy?

Yes. IGLOO was founded on the following principles of Web 2.0:

• Uses the web as a platform
• Harnesses collective intelligence and participation; users add value
• Uses lightweight programming models (such as xml)
• It has been designed above the level of a single device
• It is based on cooperation not control (the re-use of data and services of others)

Corporate Social Networking Questions

Q: What does a corporate social network cost?

Pricing starts as low at $2,500 per year.  Pricing varies on:

• Number of users (internal and external)
• Amount of disk space and bandwidth required
• Customer Support needed - note every CSN offered by IGLOO Software comes with free self service support
• Professional Services

Q: What are customers using corporate social networking for?

Our customers are implementing corporate social networking solutions to improve collaboration, knowledge sharing and networking across their entire organization - inside and out . Typical solutions include:

• Customer and partner portals - user group communities
• Events and conference web sites
• Deal rooms
• Internal Communications
• Team workspaces (collaboration)
• Public web sites (interactive community for key stakeholder groups)
• Online classrooms and training

Q: What is the difference between a corporate social network and a web site?

A corporate social network acts as an interactive online community. Organizations can invite members to the community to engage in forums, blogs or add content. As well, authorized members can set up both public and private areas within the community based on roles. A web site is typically managed by a small collective within an organizations and does not include the opt-in or interactive features that a community does.

Q: Can a corporate social network be public or private?

Yes. Administrators can set up permissions to be private, public or both.

Q: Can it be customized easily?

Yes. Every corporate social network powered by IGLOO comes with a set of tools found in the Control Panel which allows you to change and configure the entire environment including navigation, name/description of your community, visual themes, and much more. You can use the rich text editor to add content and change the look and feel of any page.

Q: Can I set up a custom URL or domain?

Yes. Contact us at support@igloo.org or your assigned representative to request the change.

Q: Can I use a corporate social network to replace my existing web site?

Yes. Many organizations and businesses have done this already, saving thousands of dollars on ISP and web development fees.

Q: What type of customer support is available from IGLOO?

IGLOO offers the following support options:

1. Self Service Support
2. Silver Support
3. Gold Support

To find out more about customer support, click here.

IGLOO staff also blog on a regular basis providing tips, tricks and best practices to our customers.

Q: Does IGLOO help customers in marketing and promoting their corporate social network?

Yes. IGLOO has created a "Community Marketing 101" guide to help customers with marketing and promoting their corporate social networks.  It is all about creating a sense of community - making members feel like they belong. for Please visit the downloads section of the web site to view this and other helpful toolkits.

Q: How does search engine optimization work?

Search engine optimization is built into the platform. Note it is only available for publicly available corporate social networks. Administrators can add custom global meta tags to improve search result rankings on major search sites like Google and Yahoo!. The best search engine optimization strategy is based on links. The more external links to your network you have, the higher your ranking in major search engines, such as Google and Yahoo will be.

Q: What if I want to remove my data from IGLOO?

Customers can remove their data by emailing support@igloosoftware.com. IGLOO will provide a complete data dump of all the data within 30 days of the request. It is recommended that you download any documents from the corporate social network to a personal repository.