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Technical Bulletins

 

Welcome to the "Technical Bulletins" area! Here you can review the lastest fixes, patches, known issues and workarounds for every product edition that IGLOO creates.

The IGLOO Support team publishes the most recent updates on a regular basis to the technical bulletin blog below. Don't forget to email subscribe or add the blog to your favourite RSS reader. To do so, you must register with our website.

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Have you encountered a problem with our software? Oops. Please report it to us as quick as you can so we can get our developers to fix it ASAP!

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Pam Martin

Some members report an error when trying to upload documents

by Pam Martin - 3 months ago

IGLOO prides itself on our system reliability and dependability. Some customers are experiencing intermittent issues with document upload.

Summary:

  • Some customers (not all) are reporting a time out error when trying to upload documents. 

Problem Resolution:

  • We recommend that you check the following:
    1. Contact your internet provider to see if they are experiencing any bandwidth issues.
    2. Try uploading single documents rather then using the multiple file upload feature.

The IGLOO technical team is investigating and testing potential causes.

Next Steps:

  • IGLOO Customer Support will continue to update this blog as new information becomes available.

Resolution:

  • July 22nd - System improvements were made that have resolved this issue.  Thank you for your patience and understanding!

 

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